Returns
Returns & Refunds Policy
If you are unhappy with your purchase, please contact us at info@revolutionape.com within 14 days of receiving your order. After this period, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
Items must be unused, unworn, and in the same condition as received
Items must be returned in their original packaging
Proof of purchase may be required
Please note that as many of our products are made to order, returns are assessed on a case-by-case basis.
Refunds
Once your returned item has been received and inspected, we will notify you by email to confirm whether your refund has been approved or rejected.
If approved, your refund will be processed and credited back to your original method of payment within 7 working days. Processing times may vary depending on your payment provider.
Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your credit card provider — posting times can vary
Contact your bank, as processing times may apply
If you’ve completed all of the above and still have not received your refund, please contact us at info@revolutionape.com.
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable, unless they are faulty or damaged on arrival.
Exchanges
We only replace items if they are faulty or damaged upon receipt.
If you need to exchange an item for the same product, please contact us at info@revolutionape.com with your order details and photographs of the issue where applicable.
Return Shipping
To return an item, please send it to:
Revolution Ape
70 Egerton Street
Manchester
M34 3PW
United Kingdom
Customers are responsible for return shipping costs. Shipping costs are non-refundable, and any return shipping fees will be deducted from your refund where applicable.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.