Returns

Returns & Refunds Policy

We want you to be happy with your purchase. If you wish to return an item, please contact us at info@revolutionape.com.

Change-of-Mind Returns

For orders placed online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.

You may inspect or try on an item in the same way you would in a shop. Please return items in good condition and, where reasonably possible, with their original packaging. We may reduce the amount refunded if an item has been handled beyond what is necessary to establish its nature, characteristics and fit, and its value has been reduced as a result.

These rights also apply to sale and discounted items.

Refunds

Once your return has been received, we will process your refund as soon as possible and no later than 14 days after receiving the returned goods, or receiving evidence that they have been sent back where applicable.

Refunds will be made to your original method of payment.

For a valid cancellation, we will also refund the cost of our standard delivery option. If you chose a more expensive delivery service, any additional delivery cost above the standard delivery charge is not refundable.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged, not as described or you receive the wrong item, please contact us at info@revolutionape.com with your order details and photographs where appropriate.

Your statutory rights are not affected by this policy. Where goods are faulty or do not conform to the contract, remedies may include a refund, repair or replacement in accordance with UK consumer law.

Where a return is required because an item is faulty, damaged or incorrect, Revolution Ape will cover reasonable return costs.

Made-to-Order and Personalised Items

Most Revolution Ape products are printed after an order is placed. Being made to order does not affect your statutory consumer rights.

Items that have been genuinely personalised or customised specifically to your requirements may not qualify for change-of-mind cancellation rights. This does not affect your rights if the item is faulty, damaged or not as described.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning the item.

Please send returns to:

Revolution Ape
70 Egerton Street
Manchester
M34 3PW
United Kingdom

We recommend using a trackable postal service and keeping proof of postage until your return has been processed.

Exchanges

If you would like a different size or item, please contact us at info@revolutionape.com. Depending on the circumstances, the simplest option may be to return the original item for a refund and place a new order.

Late or Missing Refunds

If we have confirmed that your refund has been processed but you have not received it, please check with your bank or payment provider first, as processing times can vary.

If you still need assistance, contact us at info@revolutionape.com.